Genral selling conditions:

Access to this website and its use, as well as products and services available, are subject to the following terms:

The access to this website is of temporary nature and we reserve the right to withdraw or amend without notice the services offered. We accept no liability if for any reason the site is not available for a specific period of time. We also reserve the right to restrict access to certain areas of this website.

Ensure that order can be processed is necessary that the information provided by the customer are correct.

On our website 1Elisir.com are on sale only products in conformity with Community and Italian regulations: none of the products on the site requires medical prescription.


Shipment (see details)

In the same way with which we select our products, we also selected our couriers: all our expeditions, wrapped and packed carefully, occur in about 1/3 working days after receipt of your order throughout Italy serving us the best couriers that offer an efficient and reliable service, allowing you to track the package until the arrival to the customer.

In cases where a problem occurs during transport and the package does not arrive at your destination within the time limits, please report it promptly and we will solve the problem as soon as possible.

Warning!: Please don't ask us news about evasion or expedition before 48 hours from the order date.

 


Modalities and Payment Terms


Advance bank transfer
Simultaneously sending the order and the automatic email confirmation of receipt of the order, we send the details for a bank transfer to be made within a few days. The departure of the package will take place after the successful accreditation test or reception via mail of the payment confirmation.

Recharge your Postepay
Simultaneously sending the order and the automatic email confirmation of receipt of the order, we will send the details to recharge our Postepay card, to be made within a few days. The departure of the package will take place after the successful accreditation test or reception via mail of the payment confirmation.

PayPal
PayPal is another absolutely safe instant online payment method that allows you to make the payment of order directly accessing to your account. Data related to your account and your credit card will be handled directly by Paypal, which simply provide us with an email communication after payment has been made.
At the time of the order confirmation, simply select "PayPal" payment option, to be directly transferred to the PayPal website, then enter the email and password to log into your PayPal account and complete the payment.


On Delivery
Payment is made on delivery of the goods only by CASH (courier is obliged from us to not accept cheques). 
Possibility of paying by cash has a cost of € 5.00 regardless of the amount of order.
In the case of payment on delivery, with missed withdrawal , the customer can not make other orders with the same method of payment and will be required adding the sum of 12,00 € as a reimbursement spending, in consecutive order.


Product Informations

However, we reserve the right to reject orders for products which have been published incorrect information, including prices and promotions.

An order may also be rejected for other reasons, such as:
- Products out of stock.
- Inability to obtain the payment authorization.
- Fraudulent orders.
In case of problems with the orders, the customer will be contacted promptly.

1Elisir.com has the right to modify at any time the prices of products without notice.


Declination of Responsibility

Any information or advice provided on this website, in particular any information or news related to health conditions, medical and / or preventive care, medications, diseases or disorders is presented purely as an indication and general and with the exclusive objective information to guide the user to a correct choice.

Informations on this site are the faithful reproduction of the information supplied by the manufacturers / distributors of the product and should not in any way replace the direct relationship between health professional and patient; 1Elisir.com contains data sheets on the official data available on manufacturer sites therefore assumes no responsibility regarding the content and its accuracy. The use of instruments is under unique responsibility of the customer.

This website does not provide medical advice and does not in any way replace the advice of your doctor. In the presence of disease, you should consult your doctor before the use.


Billing

Upon specific request of the customer, is possible to request, from your account, an invoice to be printed.

All prices listed on the site are inclusive of updated VAT rate.



Right of withdrawal

According to U.L. 98/2004 and D. Lgsl. updated: 206/2005  the customer can exercise the right of withdrawal by returning to the sender, within 14 calendar days, the goods intact or not withdrawing it at the time of delivery. For both cases, in accordance with the above mentioned Decree Law, we are charged to the customer shipping costs and return the goods to the sender. 
If the Return shipment as a result of damaged or incorrect goods, the customer is obliged to notify us within 14 days of receipt of the package, we'll replace non-compliant items or make refund after withdrawing the goods. All products must be returned in their original packaging and packed again for transportation, otherwise the courier is not allowed to pick them up or we will not provide reimbursement.
The return of the product can be made directly from the customer, by selecting the purchase order and clicking on give back  in correspondence with the article that you want to return.
Received and verified the package rendered,  1Elisir promise to repay the amount of the returned within 14 calendar days, such as customer credit or the payment method used to purchase.


Damaged products

If you should receive damaged goods notify us within 5 working days at the email address info[@]1elisir.com citing "damaged goods" in the email subject (or contact us by phone - contact us).


Offers validity

Articles visible on the website are available long as stocks last. It will be possible to order the products on offer although not available and will be shipped as they become available again in stock.
In case of debit or withdrawal related to an article not available, we are committed to offer a voucher or reimburse the customer within 15 days.
1Elisir.com is committed to inform the customer that will have ordered an unavailable item and not be ordered or that you will not be able to proceed with the reorganization and shipping.


Product presentation

Products for sale are described and presented as accurately as possible.
However, in case of error or omission in this presentation, 1Elisir.com assumes no responsibility, for this reason and for the safety of consumers:
We invite customers to verify the full compliance between the information on line, and the original label on the package sent before using or opening the package itself.

In the website pictures and descriptions are to exemplify, are therefore possible variations, updates the graphics and the ingredients of the product, determined by the manufacturer at the last moment. Text and photos may not exactly match the original when you can not find a picture or a recently updated description. Select the product according to the characteristics and to the name of the same, what will be sent. For any questions we obviously invite you to consult and clarify everything directly with our customer service.


Product prices

Prices are presented in euro, including VAT for Italy.
The VAT amount is already included in the selection of the product by the customer. In the event of changes in VAT rates, these changes will affect the final price of the items without any notice to the Customer.
1Elisir reserves the right to modify their pieces at any time; however, the products will be invoiced at the price in force at the the time the order.


Intellectual property

All elements of 1Elisir website, visual or sound, including the technology that supports them, are protected by copyright, trademark or patents.
These elements are the exclusive property of 1Elisir of Giovanni Manca.