FREE SHIPPING

IN ALL ITALY, Minor islands included



Shipments to Europe and the rest of the world
will be calculated based on the weight of the package and vary according to the country of destination.

For many European countries the cost of shipping will be automatically calculated at the time of purchase.
For other countries it is possible to register and send a request for a quote (after inserting the products in the cart). To request a quote contact us by mail.




Payment

  • Secure and immediate payment by credit card via STRIPE ,
  • Bank transfer
  • Recharge of OUR Postepay




The shipment of your orders is entrusted to our trusted couriers

The choice of courier will be made by our staff during the package preparation phase, according to the characteristics of the same. & nbsp;

If you have a special courier preference , you can indicate it in the comments when ordering.

Once the shipment has been made, you will receive an email notification from the courier itself with the tracking number in order to follow the movements of the package. The SDA / Poste courier will also give the possibility to choose the preferred delivery method among those proposed.


The preparation of the package and the shipment is normally carried out within 24 hours from the acceptance of the order, during shop hours. The status of the order will be updated step by step and you can view it in the page " History orders "

The delivery of the package generally takes place within & nbsp; 24/72 hours (on weekdays) throughout Italy . The customer who has no urgency to receive the package, can communicate it in the comments when ordering and it will be possible to receive it in 3-5 working days. of the destination.


The courier will make 2 delivery attempts. If the second failed too:

  • GLS - will ask for new arrangements within a few days
  • SDA / Poste - will deliver the package to the nearest post office and the customer can pick it up there within a few days


Standard delivery, unless otherwise agreed in writing between the parties, will take place within the morning / meal times, unless otherwise agreed, from Monday to Friday excluding holidays.

1Elisir undertakes to do everything necessary to respect the expected delivery times, but cannot, in any case, be held responsible for any delay in the delivery of the order, nor can it be held responsible for damage to packages received and damage caused by it to the customer, also not considering this delay as a valid reason for canceling an order.

An order including unavailable products may be subject to longer delivery times, as it will be shipped in a single solution when all products are available.


Any external damage or the mismatch in the number of packages or indications, must be immediately reported to the courier who makes the delivery, collecting the packages with reserve.

The customer must immediately report the anomaly to 1Elisir.com .